Contact Us
By Telephone: 0845 226 2216
By fax: 01494 883705 (member of the FPS)
By post: Voucherline Ltd, Magnum House, High Street, Lane End, High Wycombe, Bucks, HP14 3JG, UK
Our office hours are 9am to 5pm Monday to Friday - Saturdays by email only, and we cannot guarantee a reply that day.
To place an order
Our website has been designed to make online ordering as simple as possible. Simply search using one of our search facilities and click 'go' - then simply tell us how many items you require and checkout when you have finished shopping. Any queries, please call us if ordering during office hours.
Acknowledgement of order
We will acknowledge all orders by e-mail (please ensure that you put in exactly your correct e-mail address) or by telephone where an e-mail address is not available.
Images
All images are for illustration purposes only and actual colours may vary from website images. This may be due to your monitor resolution, brightness or contrast.
Payments
We accept credit card payments including Visa, Mastercard, Solo, Delta, Switch and American Express. If you have opened an account with your order, we will show you on the website your confirmation together with the tracking number from Royal Mail and order reference details. If you prefer you can telephone us ( 0845 226 2216 ) with you order and you can pay over the telephone or you can send us a cheque in via post to the above address.
Credit Cards and Security
Voucherline use 128 bit encryption technologies to ensure all of your card details are safe when you purchase on-line.
Privacy Policy
Voucherline do not disclose any details of buyers’ information to any third parties. We are committed to protecting your privacy and details. We will never collect, nor attempt to collect, sensitive information about you without your explicit consent. The only information collected is the key information and includes your name, address, e-mail and contact details together with your payment details.
Delivery
Voucherline use the Royal Mail to deliver your items. We will only send out your package using special delivery, which is insured for you and paid for. Our hampers are delivered using other carriers. Delivery usually takes three working days from date of order - if an item is out of stock we will let you know and give you the estimated delivery time, and will be able to substitute for you if you are unable to wait to another voucher, or cancel your order if required. No monies are taken from your credit card unless your order is on its way
Exchange and Returns Policy
In the unlikely event that you are not satisfied with any gift voucher purchase from www.voucherline.com you may return the goods to our address above within 10 days of receipt of the goods. We will refund or exchange the value of the goods less the delivery charges unless the goods are faulty then we will refund the postage as well. Unfortunately, this does not apply to purchase of gift cards, as these are bespoke to your order, including expiry dates applying from date of transaction. If your vouchers or gift cards become out of date, you need to go to the brand owner, who might exchange them for you, but it does depend on their policy and guidelines.
Please return the goods, in the same packaging and in the same order and condition as you received them, to the above address with a brief covering letter detailing what you would like us to do. We will strive to find you an alternative. Please ensure that you use a reputable courier with a track and trace facilty as we cannot be held responsible for returned goods until we have received and signed for them.
