How to Buy
How to purchase from Voucherline
We can take your order online, over the phone (If paying by Bacs or online banking), or by post with a cheque.
If you are shopping online, then simply choose your gift card, select your greetings card
if required, then your postage options
and checkout! You can also select to send your gift vouchers to your recipient - adding a message as well. We place your order into a lovely wallet, but our greetings cards are fabulous and we can put a message inside for you if you are sending to a different address (otherwise we leave it blank for you to fill in).
Please note: Orders sent to a different delivery address do take longer to process as they are subject to strict fraud rules. If you want your order quickly, then do not send it to a different delivery address - send it to your address where the credit card is registered. We accept payment by all credit/debit cards except Visa Electron and we also accept Paypal (just click the pay by card button).
If you would like to send us a cheque, or pay using online banking, then simply order as normal, and click PAY BY CHEQUE. This will print out an order form for you with our address details on. If you want to pay online, then please request our bank details by contacting us via email firstname.lastname@example.org
or by telephone on 0333 222 9129 (Monday to Thurs 9-5pm and to 4pm on a Friday). Please note cheques can take ten working days to process whilst we wait for them to clear.
Activating a gift card/voucher:
If you chose Protect in Post which is 1st class or recorded delivery for your pack, then you or your recipient will need to activate the pack when it arrives if the whole pack is valued at £75 or over.
Simply email email@example.com quoting your order number, or call us to do this during our office hours of Monday to Thursday 9-5pm and 8am to 4pm on a Friday.
If you call by 12noon, we can get your card/vouchers live that working day, or next working day depending on the brand chosen.
We have a number of delivery options for you. If you are purchasing Gift Cards, then you can choose from first class, recorded, or courier postage.
Please note that courier is not guaranteed next day (but it usually is) as your order is fraud checked, and this can delay dispatch.
If you are purchasing paper gift vouchers, the website will advise what is the cheapest form of postage for you depending on the value of the pack.
Our pack costs are:
£1.95 - 1st class post - any value of gift card - see below for activating instructions, and up to £75 of paper gift vouchers
£3.95 - 1st class post recorded - any value of gift card and up to £75 of paper gift vouchers can be placed in this pack - see below
£7.95 - courier signed for - insured - all contents to the value of £500 will be activated, and gift vouchers too are covered. If over, the pack needs activating, or talk to the team for a different price.
£11.95 - Saturday Special Delivery - insured - gift cards will be activated up to value of £500, and gift vouchers too
Activating a gift card/voucher:
If you choose Protect in Post - 1st class or recorded delivery for your pack, then you or your recipient will need to activate the pack when it arrives if the pack is valued at £50 or over if purchased before 31st October 2018. From 1st September 2018 the level rose to £75 per pack.
Simply email firstname.lastname@example.org or call us to do this Monday to Friday 9-5pm. If you call by 12noon, we can get your card live that working day, or next working day depending on the brand chosen.